Privacy Policy

Mattconcierge LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
Florida, USA

This Privacy Policy explains how Mattconcierge LLC, also known as Matt Concierge, collects, uses, stores, and shares personal information when you visit our website, contact us, make a payment, or use our concierge services. By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us directly, including:

• Full name
• Email address
• Phone number
• Billing information
• Restaurant or venue preferences
• Requested date, time, and number of guests
• Dietary restrictions or allergies
• Special requests, celebration notes, or seating preferences
• Messages sent by email, WhatsApp, Instagram, SMS, phone, or other communication channels
• Payment confirmation details
• Any other information you choose to provide

We may also collect limited technical information when you visit our website, such as IP address, browser type, device type, pages visited, and website usage data.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries
• Provide restaurant concierge and reservation assistance
• Communicate with restaurants, lounges, private dining teams, and hospitality venues
• Process service requests
• Send updates about your request
• Process payments
• Provide customer support
• Prevent fraud, misuse, and unauthorized payments
• Improve our website and services
• Maintain business records
• Comply with legal, tax, accounting, and payment processor requirements

3. Payments and Stripe

Payments may be processed through third-party payment processors such as Stripe. When you pay through Stripe, your payment information is handled by Stripe according to Stripe’s own privacy and security practices. Stripe explains that it may collect, use, retain, disclose, and safeguard personal data provided to it.

Mattconcierge LLC does not store your full card number or full payment card details. We may receive limited payment-related information, such as your name, email address, billing details, transaction amount, transaction date, payment status, and payment reference.

4. Sharing Your Information

We may share your information only when necessary to provide our services or operate our business. This may include sharing information with:

• Restaurants
• Hospitality venues
• Private dining teams
• Event or venue staff
• Payment processors such as Stripe
• Website hosting providers
• Email, CRM, or communication tools
• Accountants, lawyers, or professional advisors
• Government authorities, if legally required

We only share the information needed for the specific purpose. For example, we may share your name, phone number, date, time, guest number, dietary notes, and special requests with a restaurant in order to assist with your reservation request.

5. We Do Not Sell Your Personal Information

Mattconcierge LLC does not sell your personal information. We do not sell client lists, payment information, contact details, or reservation details to third parties.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and support basic website functionality. Cookies may help us understand which pages are visited, how users interact with the website, and whether the website is working properly. You can usually control or disable cookies through your browser settings.

7. Marketing Communications

If you choose to join our mailing list, follow us, message us, or request updates, we may send you occasional service updates, offers, or concierge-related communications. You may unsubscribe or ask us to stop marketing communications at any time. Even if you opt out of marketing, we may still send important service-related messages connected to an active request, payment, or client matter.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. This may include keeping information for:

• Active concierge requests
• Customer support
• Payment records
• Business records
• Tax and accounting requirements
• Legal or dispute-related reasons
• Fraud prevention and security

When information is no longer needed, we may delete, anonymize, or securely store it according to our internal practices.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no method of online transmission or electronic storage is completely secure. You should avoid sending highly sensitive information through unsecured communication channels.

10. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain uses of your information
• Request that we stop sending marketing messages
• Ask how your information is being used

To make a privacy request, contact us using the details below. We may need to verify your identity before processing certain requests.

11. International Clients

If you contact or use Mattconcierge LLC from outside the United States, your information may be processed in the United States or other countries where our service providers operate. By using our services, you understand that your information may be transferred and processed outside your country of residence.

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

13. Third-Party Links

Our website or messages may include links to third-party websites, restaurants, payment pages, social media platforms, or hospitality venues. We are not responsible for the privacy practices, content, or policies of third-party websites or platforms. You should review their privacy policies before providing information to them.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Your continued use of our website or services after an update means you accept the updated Privacy Policy.

15. Contact Information

For privacy questions or requests, please contact:

Mattconcierge LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
Florida, USA